System Terms of Agreements

1. This system was created to collect comments, suggestions or complaints from students, academics, staff, alumni and the general public about work errors, delays of service, concerns about transparency, or duty impropriety.
2. To file a complaint, basic information including name, email, phone number, factual details about the problem, date and time of occurrence and related image (if any), should be provided for response, as well as for fast and effective troubleshooting and problem solving.
3. The language used should be formal, appropriate and legally sound.
4. In case the complainant does not provide enough information, or prefers to stay anonymous, and thereby is unreachable, the Registration Office shall reserve the right to not consider the complaint. However, the Registration Office will gladly consider any suggestion that is helpful and highly feasible for the betterment of our service.
5. After the complaint is received, the Registration Office will notify of the result of consideration or the conclusion of related proceedings to the email provided by the complainant as soon as possible.
6. All information regarding the complaints shall remain undisclosed.
7. In case the subject of the complaint is not related to the services of the Registration Office, please redirect to Chiang Mai University’s Voice of Customer System to file a complaint.
8. In case of inquires about the services provided by the Registration Office, please leave a message on our official Registration Office Chiang Mai University.
9. In case of inquiries regarding Chiang Mai University Admissions, please contact:
   • Undergraduate Admissions
   • Graduate Admissions